Please read these terms carefully. They set out the basis on which we supply products and services through this website, and they affect your legal rights.
By using this website or placing an order, you agree to these terms.
1. Who we are
This website is operated by [REGISTERED COMPANY NAME], trading as Newton Press, a company registered in England and Wales under company number [COMPANY NUMBER].
Our registered office and trading address is Blue Bridge Centre, St Cuthberts Way, Newton Aycliffe, County Durham, DL5 6DS.
You can contact us by email at sales@newtonpress.net or by telephone on 01325 300212.
In these terms, “we”, “us” and “our” mean Newton Press. “You” and “your” mean the person or organisation using this website or placing an order.
2. These terms
These terms apply to every order placed through this website. Any other terms you seek to impose — including terms printed on a purchase order — do not apply unless we have agreed to them in writing.
We may amend these terms from time to time. The version in force when you place your order is the version that applies to that order.
If you are ordering on behalf of a business, you confirm that you have authority to bind that business.
3. Using this website
You may use this website only for lawful purposes. You must not:
- use it in any way that breaches any applicable law or regulation;
- upload or transmit any material that is unlawful, defamatory, obscene, infringing, or that contains malicious code;
- attempt to gain unauthorised access to the website, the server on which it is stored, or any connected system;
- use the website to send unsolicited commercial communications.
If you hold an account with us, you are responsible for keeping your login details confidential and for all activity carried out under your account. Tell us promptly if you believe your account has been accessed without your permission.
We may suspend or withdraw access to the website, or to any account, at our discretion.
4. Our intellectual property
The content of this website — including text, images, design, layout, logos and software — is owned by us or licensed to us, and is protected by copyright and other intellectual property rights.
You may view, download and print pages from the website for your own use in connection with placing an order. You may not otherwise copy, reproduce, republish or exploit any part of it without our written permission.
5. Products and descriptions
We take care to describe our products accurately, but:
- Colours shown on screen are indicative only. Screens vary, and printed colour will differ from what you see on a monitor. Where exact colour matching matters, please ask us about a physical proof before ordering.
- Sizes, weights and specifications are given in good faith and may be subject to minor variation.
- Paper stocks and materials may be substituted for an equivalent of similar quality where a specified stock is unavailable.
If colour accuracy is critical to your order, tell us before you place it.
6. Prices and payment
Prices are shown on the website and are correct at the time of display. Unless stated otherwise, prices exclude VAT and delivery, which are shown separately before you confirm your order.
VAT is charged at the rate applying at the time of supply. Some printed matter is zero-rated for VAT and some is standard-rated; the correct treatment for your order will be shown at checkout.
We reserve the right to correct obvious pricing errors. If a product’s correct price is higher than the price shown, we will contact you before proceeding and you may cancel the order.
Payment is taken as set out at checkout. Where we have agreed account terms with you in writing, payment is due within the agreed period. We may charge interest on late payment at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 where the sale is to a business.
7. How a contract is formed
Placing an order is an offer to buy. Your order is accepted, and a contract formed, only when we send you written confirmation that the order has been accepted or has entered production.
We may decline an order for any reason, including where the product is unavailable, where we have identified a pricing error, or where the artwork supplied is unsuitable or unlawful.
8. Artwork and content you supply
Where you supply artwork, text, images or other content for us to print, you confirm that:
- you own the necessary rights, or hold the necessary licences, to reproduce it;
- it does not infringe anyone else’s intellectual property, privacy or other rights;
- it is not defamatory, obscene, unlawful or otherwise objectionable.
You agree to indemnify us against any claim, loss, cost or expense arising from content you supply.
We do not proofread or check spelling, grammar, dates, prices or contact details. Checking the accuracy of the content is your responsibility.
We may decline to print anything we reasonably consider unlawful, offensive or in breach of a third party’s rights.
We may keep copies of your artwork for the purpose of fulfilling repeat orders, but we are not obliged to archive it. Please keep your own copies of original files.
9. Proofs, approval and print tolerances
Proofs. Where a proof is provided, production will not begin until you approve it. Approval is final: once approved, you accept responsibility for the content, layout and specification shown. Errors identified after approval will be corrected at your cost.
Any turnaround time we quote runs from the point at which artwork is approved, not from the point of order.
Tolerances. Commercial printing involves inherent variation. The following are acceptable and do not constitute a defect:
- Quantity: we aim to supply the exact quantity ordered, but a variation of up to [±5%] on the quantity ordered is standard in the trade. Where a shortfall occurs, we will charge only for the quantity delivered.
- Trimming and finishing: a tolerance of up to [±1mm] on finished size and on the position of folds, creases and trims.
- Colour: variation in colour between a proof and the finished item, and between separate print runs of the same item, is normal and is not a defect unless a specific colour match was agreed in writing.
10. Delivery
We will deliver to the address you give us at checkout. Delivery dates are estimates and are not guaranteed unless we have confirmed a guaranteed date in writing.
Risk in the goods passes to you on delivery, or on collection where you collect from us. Ownership passes to you once we have received payment in full.
If nobody is available to accept delivery and the goods cannot be left safely, the carrier will leave a notice. Additional charges may apply where a redelivery is required through no fault of ours.
Please check your goods on arrival and tell us as soon as reasonably possible if anything is damaged, short or incorrect — see section 12.
11. Cancellation and returns
If you are a consumer
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you generally have 14 days from the day you receive goods to cancel an order and obtain a refund.
However, that right does not apply to goods that are made to your specification or are clearly personalised. Most of what we produce — anything printed with your artwork, text, logo or personal details — falls into this category, and cannot be cancelled or returned once production has begun, unless the goods are faulty or not as described.
Where the cancellation right does apply, you may cancel by contacting us at sales@newtonpress.net. You must return the goods to us within 14 days of telling us, and you are responsible for the cost of return. We will refund within 14 days of receiving the goods back.
Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
If you are a business
Orders for bespoke or personalised printed goods cannot be cancelled once production has begun. Where we agree to cancel an order before completion, we will charge for work already carried out and materials already committed.
12. Faulty or incorrect goods
If goods are faulty, damaged, not as described, or differ from the approved proof, please tell us within 14 days of delivery, with photographs where relevant. Please keep the goods and their packaging until the matter is resolved.
Where we are at fault we will, at our option, reprint the affected items or refund you. We may ask for the faulty goods to be returned at our cost.
We are not responsible for defects arising from artwork you supplied, from errors present in an approved proof, or from variation falling within the tolerances in section 9.
13. Our liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that:
- our total liability in connection with any order is limited to the price paid for that order;
- we are not liable for loss of profit, loss of business, loss of contracts, loss of anticipated savings, or for any indirect or consequential loss;
- we are not liable for any loss arising from artwork or content you supplied, or from your approval of a proof.
If you are a business, you accept that these limits are reasonable given the nature and value of the goods supplied.
14. Events outside our control
We are not liable for any failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including equipment failure, supply shortages, carrier failure, fire, flood, industrial action, or interruption to power or telecommunications.
Where such an event occurs we will contact you as soon as reasonably possible and the time for performance will be extended accordingly. If the delay is substantial, either of us may cancel the affected order.
15. Your personal information
We handle personal information in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have.
16. Links to other websites
This website may contain links to third-party sites. Those links are provided for convenience only. We have no control over the content of those sites and accept no responsibility for them.
17. General
If any provision of these terms is found to be unenforceable, the remaining provisions continue in force.
If we delay in enforcing any part of these terms, that does not prevent us from enforcing it later.
You may not transfer your rights or obligations under these terms without our written consent.
These terms do not give any third party a right to enforce them.
18. Governing law and jurisdiction
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.
19. Complaints
If something has gone wrong, please contact us at sales@newtonpress.net or on 01325 300212 and we will do our best to put it right.